Sales reporting reminders are sent only under specific conditions. If you didn’t receive one, here’s what to check:

Check the following before contacting support:

• Your store must have a sales reporting obligation for the current period
• A sales reporting contact must be assigned to your store
• The sales reporting period must still be open
• You haven’t already submitted the report for this period

If all of the above are true and you still didn’t receive a reminder, here are a few more details about how reminders work:

How Reminders Work

• Automatic reminders are sent when the sales period opens — if your store is configured for it
• Daily reminder emails can be enabled per shopping center — if configured, these are sent daily until your store submits the report
• Manual reminders can be triggered by the center management for selected stores

If you believe your reminder settings are misconfigured, or if your store is missing from the reporting schedule, please contact our support team so we can help investigate.